Delivery locations and times

Our aim is to deliver your order as quickly as possible. For information on the countries we deliver to, delivery time, cost and partners, please look at the table below:

Country Cost Expected delivery time Carrier
Austria €3.95 2-4 working days UPS
Belgium €3.95 2-4 working days UPS
Bulgaria €5.95 5-7 working days UPS
Croatia €5.95 4-6 working days UPS
Czech Republic €3.95 3-5 working days UPS
Denmark €3.95 2-4 working days UPS
Estonia €5.95 5-7 working days UPS
Finland €3.95 4-6 working days UPS
Hungary €5.95 4-6 working days UPS
Ireland €3.95 3-7 working days UPS
Italy €3.95 3-5 working days UPS
Latvia €5.95 5-7 working days UPS
Lithuania €5.95 5-7 working days UPS
Luxembourg €3.95 2-4 working days UPS
Netherlands €3.95 1-2 working days UPS
Poland €3.95 3-5 working days UPS
Portugal €3.95 4-6 working days UPS
Romania €5.95 5-7 working days UPS
Slovakia €5.95 4-6 working days UPS
Slovenia €5.95 3-5 working days UPS
Spain €3.95 3-5 working days UPS
Sweden €3.95 3-5 working days UPS

The above mentioned delivery time estimation is after the parcel has left our warehouse. When your parcel has been shipped you will receive a shipping confirmation email.

Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. If we are unable to ship your goods within this timeframe we will inform you whenever possible.

We cannot change your order (product, size, colour or address) once it has been placed.


What are the benefits?

• UPS My Choice® Delivery Alerts are updates sent to you via text, email and phone to let you know the delivery date of your order, and, in most instances, the estimated delivery time.

• UPS My Choice® Delivery Planner lets you reschedule deliveries to fit your schedule, using your mobile device.

• If you order while on holidays, as a UPS My Choice® member, you can have packages delivered up to two weeks after your return.

How does it work?

1. Enroll in UPS My Choice®: select a country and enter your postal code to check UPS My Choice® availability in your area. Create your profile and your login details.

2. UPS needs to verify your identity before you can continue your enrolment.

You will receive an activation code by post, which will be sent to your home address and should arrive within 2-5 business days. The letter will contain instructions on how to complete the enrolment process.

3. When you receive your activation code, follow the instructions provided in the activation letter. Be sure to keep your User ID and password in a safe place.

* Please note: UPS My Choice® is currently available in United Kingdom, France, Austria, Belgium, Denmark, Italy, Netherlands, Poland, Spain and Sweden.

Areas we do not ship to

In the table below you may find the postcodes we do not ship to.
We ship to residential and business addresses only. We do not ship to PO Boxes.

Country Postcodes we do not ship to
Denmark All 3 digits postal codes (from 100 to 999).
From 3900 to 3985.
Finland From 22100 to 22999.
Italy 23030, 22060, from 47890 to 47899.
Portugal From 9000-000 to 9999-999.
Spain From 51000 to 52999.
From 35000 to 35999.
From 38000 to 38999.

Track your order

You will receive a shipping confirmation e-mail the moment your order will leave our warehouse.
This e-mail contains a link to the track&trace information of your parcel, provided by the carrier in charge of your shipment. If for any reason the provided link does not work, you can just copy the tracking number included in your shipping confirmation e-mail and copy it on the carrier's website (for Germany: For all other countries:

Shipping to multiple locations

We are currently not offering the option to ship to multiple addresses. If you would like to ship the same order to multiple addresses, we advise you to place an order for each address.


Every order that we send from our warehouse is carefully inspected.

In case you receive a damaged parcel, we kindly ask you to:

  • call our free customer service at 00800–74636499 (Bulgaria: 00359–80015031, Croatia: 00385–800222594, Latvia: 00371–80205398, Lithuania: 00370–80000172, Romania: 0040–800833379, Slovakia: 00421–800500031) as soon as possible or
  • e-mail us at

Before accepting your delivery, please inspect the parcel and its content for any potential damage that may have occurred during the shipment.

It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:

  • If the damage is minor, please accept the parcel but make a note of the damage on the delivery receipt, sign and date it.
  • If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.

When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand.

We will do our best to refund your purchase amount as soon as we receive your returned order.

If you notice any damage after having accepted your delivery, you can return your parcel using the enclosed supplier return stickers. For more information about returns click here.